STAR Kids (Hidalgo) Contact Information

Member Hotline Number: 1-844-508-4674

Member Hotline Hours: 8 a.m-5 p.m (CST), Monday-Friday (except state holidays). Members may contact Member Services after hours and on weekends and leave a message.  A Member Services Representative will return your call within one business day.  You can also call the Nurse Hotline if you have a medical need that is not an emergency
Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired:
1-800-735-2989 (TTY) toll-free

To access services and speak to a representative call the Hotline if you have an emergency related to mental health problems, go to the nearest hospital emergency room or call 911 for an ambulance.

Service coordination is a service Driscoll Health Plan provides for you. You and your Service Coordinator will work together to assess your health needs. To contact your Service Coordinator call 1-844-508-4675.

Service Coordination helps you with getting the covered services you need. This service is available to you at no cost. Your Service Coordinator will work with you, your family and provider to create an Individual Service Plan. To contact your Service Coordinator call 1-844-508-4675.

Our Nurse Call Line is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health and give you information when your doctor is not available. They can help you decide which kind of care you need. Please call 1-844-714-7887.

Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired:
1-800-735-2989 (TTY) toll-free

Call 9-1-1 if you or your child is having a life-threatening behavioral health emergency. You can also go to an emergency room if you think you or your child need emergency care.

You can get help for mental health and drug abuse problems. If you need help call the Behavioral Hotline (Hidalgo SA: 1-888-215-0596) for help.
You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider.

You can call 24 hours a day, seven (7) days a week. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a Primary Care Provider.

Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired: 1-800-735-2989 (TTY) toll-free

Service Coordination helps you with getting the covered services you need. This service is available to you at no cost. Your Service Coordinator will work with you, your family and provider to create an Individual Service Plan. To contact your Service Coordinator call 1-844-508-4675.

Avail Solutions, Inc. – provides the Behavioral Health 24 hour hotline
Contact Information: Call Toll free: (888) 828-0799
Visit Website: http://www.avail.solutions/

Navitus Health Solutions, LLC – provides prescription drugs
Contact Information: Call Toll-Free: (877) 571-7500
Visit Website: https://www.navitus.com/

For assistance call Member Services at 1-844-508-4674

Provider Hotline Hours: 8 a.m-5 p.m (CST), Monday-Friday (except state holidays)
1-844-508-4674

The provider Hotline is staffed with personal that can answer questions about the STAR Kids Program and Covered Services.

If you, as a member of the health plan, disagree with the health plan’s decision, you have the right to ask for a fair hearing. You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A doctor or other medical provider may be your representative. If you want to challenge a decision made by your health plan, you or your representative must ask for the fair hearing within 90 days of the date on the health plan’s letter with the decision. If you do not ask for the fair hearing within 90 days, you may lose your right to a fair hearing. To ask for a fair hearing, you or your representative should call 1-844-508-4674 or send a letter or to the health plan at:
615 N. Upper Broadway, Suite 1621
Corpus Christi, TX 78401

For questions about enrollment, to request an enrollment packet, or status on your Medicaid application please call: 1-800-964-2777

STAR Kids Program Help Line: Monday-Friday 8:00am-5:00pm (CST) (except state holidays)
Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired:
Call 1-800-735-2989 (TTY) toll-free