STAR Kids (Hidalgo) Contact Information

Member Hotline Number: 1-844-508-4674

Member Hotline Hours: 8 a.m-5 p.m (CST), Monday-Friday (except state holidays). Members may contact Member Services after hours and on weekends and leave a message.  A Member Services Representative will return your call within one business day.  You can also call the Nurse Hotline if you have a medical need that is not an emergency
Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired:
1-800-735-2989 (TTY) toll-free

To access services and speak to a representative call the Hotline if you have an emergency related to mental health problems, go to the nearest hospital emergency room or call 911 for an ambulance.

Service coordination is a service Driscoll Health Plan provides for you. You and your Service Coordinator will work together to assess your health needs. To contact your Service Coordinator call 1-844-508-4675.

Service Coordination helps you with getting the covered services you need. This service is available to you at no cost. Your Service Coordinator will work with you, your family and provider to create an Individual Service Plan. To contact your Service Coordinator call 1-844-508-4675.

Offered to STAR Kids members only. Our Nurse Call Line is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health and give you information when your doctor is not available. They can help you decide which kind of care you need. Please call 1-844-714-7887.

Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired:
1-800-735-2989 (TTY) toll-free

Call 9-1-1 if you or your child is having a life-threatening behavioral health emergency. You can also go to an emergency room if you think you or your child need emergency care.

You can get help for mental health and drug abuse problems. If you need help call the Behavioral Hotline (Hidalgo SA: 1-888-215-0596) for help.
You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider.

You can call 24 hours a day, seven (7) days a week. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a Primary Care Provider.

Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired: 1-800-735-2989 (TTY) toll-free

Service Coordination helps you with getting the covered services you need. This service is available to you at no cost. Your Service Coordinator will work with you, your family and provider to create an Individual Service Plan. To contact your Service Coordinator call 1-844-508-4675.

Avail Solutions, Inc. – provides the Behavioral Health 24 hour hotline
Contact Information: Call Toll free: (888) 828-0799
Visit Website: http://www.avail.solutions/

Navitus Health Solutions, LLC – provides prescription drugs
Contact Information: Call Toll-Free: 1-877-571-7500
Visit Website: https://www.navitus.com/

For assistance call Member Services at 1-844-508-4674

DentaQuest – provides Dental Services
Contact Information: Call 1-800-508-6775
Visit Website: dentaquest.com

MCNA Dental – provides Dental Services
Contact Information: Call 1-800-494-6262, Monday – Friday, 8am – 7pm (Central Time)
Visit Website: mcnatx.net/welcome

United Health Care-Dental – provides Dental Services
Contact Information: Call 1-877-901-7321, Monday – Friday, 8am – 5pm (Central Time)
Visit Website: uhc.com/DentalTX

Provider Hotline Hours: 8 a.m-5 p.m (CST), Monday-Friday (except state holidays)
1-844-508-4674

The provider Hotline is staffed with personal that can answer questions about the STAR Kids Program and Covered Services.

If you, as a member of the health plan, disagree with the health plan’s decision, you have the right to ask for a fair hearing. You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A doctor or other medical provider may be your representative. If you want to challenge a decision made by your health plan, you or your representative must ask for a fair hearing within 90 days of the date on the health plan’s letter with the decision. If you do not ask for a fair hearing within 90 days, you may lose your right to a fair hearing. To ask for a fair hearing, you or your representative should call 1-844-376-5437 or send a letter to the health plan:

Driscoll Health Plan
Attn: State Fair Hearing Coordinator
4525 Ayers Street
Corpus Christi, TX 78415
Fax Number: 1-844-407-5437

If you disagree with the DHP internal appeal decision, you have the right to ask for an External Medical Review. An External Medical Review is an optional, extra step you can take to get the case reviewed for free before the State Fair Hearing occurs. You must request the External Medical Review with a State Fair Hearing, it cannot be requested alone. You may name someone to represent you by contacting the health plan and giving the name of the person you want to represent you, or completing the State Fair Hearing and External Medical Review Request Form. You or your representative must ask for an External Medical Review within 120 days of the date DHP mails the letter with the internal appeal decision. If you do not ask for a State Fair Hearing with or without External Medical Review within 120 days, you may lose your right to an External Medical Review.You may request a State Fair Hearing and External Medical Review by either:

Filling out the “State Fair Hearing and External Medical Review Request” Form attached to the appeal decision letter you received and mailing or faxing it to:

Driscoll Health Plan Utilization Management Department
Attn: State Fair Hearing Coordinator
4525 Ayers Street
Corpus Christi, Texas 78415
Fax Number: 1-844-407-5437

Calling Driscoll Health Plan at 1-877-324-7543;

Emailing us at 

For questions about enrollment, to request an enrollment packet, or status on your Medicaid application please call: 1-877-782-6440

STAR Kids Program Help Line: Monday-Friday 8:00am-5:00pm (CST) (except state holidays)
Interpretive services are available and we can provide any information in English and Spanish.

Hearing-Impaired:
Call 1-800-735-2989 (TTY) toll-free