COVID-19 Updates – STAR Kids

COVID-19 Updates for STAR Kids Members

At Driscoll Health Plan, the health and safety of our members is our top priority. We want to provide helpful resources to help you stay informed about COVID-19.

HHSC Update

Case managers, service coordinators and habilitation coordinators are encouraged to complete visits due through April 30, 2021. These can be done by phone, telehealth or telemedicine.

HHSC will release more guidance as information becomes available. To read their update click here.

Many Medicaid and CHIP flexibilities are extended. These extensions will remain in effect until the U.S. Secretary of Health and Human Services ends the public health emergency. At that time, the HHSC will provide additional information.

Extensions of Medicaid and CHIP Flexibilities

Medicaid benefits are extended until further notice, and Texas HHS will continue to provide updates to the public during the coming months. Texans in need can apply for benefits, including SNAP and Medicaid, at or use the Your Texas Benefits mobile app to manage their benefits. Read the news release in English or Spanish.


For more COVID-19 resources, click here.

If you feel you or your loved one has been exposed to the Coronavirus, please call your Primary Care Provider immediately.

We want to make sure your child continues receiving LTSS services.

It is important to schedule your STAR Kids Screening and Assessment Instrument (SAI) with your Service Coordinator. If you receive a notice, give us a call. 

The assessment will only take a couple of hours, and we will come to your home. We want to help create a healthier future for your child.

Please call us today!

STAR Kids Member Services Nueces SA: 1-844-508-4672

STAR Kids Member Services Hidalgo SA: 1-844-508-4674


Face to face service coordination visits are suspended through May 31, 2021 for STAR Health, STAR Kids, STAR+PLUS MCOs, and Dual Demonstration Medicare-Medicaid Plans (MMPs).

Health plans may replace face to face visits with telephonic or telehealth outreach.

-Extended enrollment MDCP and STAR+PLUS HCBS

To ensure members do not experience a gap in services due to the temporary suspension of face to face service coordination visits for COVID-19, HHSC is extending enrollment for the Medically Dependent Children’s Program (MDCP) and STAR+PLUS Home and Community Based Services (HCBS) for members with individual service plans (ISPs) expiring in September 2020.

The extension applies to the member’s Screening and Assessment Instrument (SAI), STAR+PLUS HCBS Medical Necessity Level of Care (MNLOC) and corresponding ISPs.

However, health plans may process a change in condition via telehealth if a member’s service needs change. The member’s ISP may be adjusted but they will not lose eligibility.

-MDCP and STAR+PLUS HCBS reassessments

Health plans may not complete level of care reassessments via telehealth for members at this time.

-Nursing facility MDS authorization extensions

HHSC is extending nursing facility minimum data set (MDS) assessment authorizations.

This means nursing facility eligibility, Medical Necessity, and the current Resource Utilization Groups (RUG) level will be extended for 90 days for those residents who would otherwise have an eligibility lapse, or until the MDS is completed, whichever is sooner.

-FMSA Orientations

HHSC directed STAR, STAR Health, STAR Kids, and STAR+PLUS MCOs to allow FMSAs to suspend providing face-to-face orientations for CDS employers. Employer orientations scheduled through the end of October 2020 will be virtual or by telephone. Face-to-face will be required after the suspension.

Texas Health and Human Services Temporarily Suspends Non-Essential Visits to State Hospitals, State Supported Living Centers

Coronavirus and What It Means
Learn more about the coronavirus, how to stay healthy and what to do if you think you have COVID-19.

Stop the Spread of Germs (CDC)
Help prevent the spread of respiratory diseases, like coronavirus disease 2019

Things to know about the Coronavirus Pandemic:
Know the facts about coronavirus disease 2019 (COVID-19) and help stop the spread of rumors.

For more information about COVID-19, please visit: