Driscoll Health Plan wants all of its members to be happy with its service. You may complain if you are not satisfied with the services or care that you receive. You can file a complaint by calling or writing. If you need help filing a complaint, let us know. A Member Advocate is available to assist you. Just call 1-877-324-7543.
In five business days of receiving your complaint, someone will send you a letter. It will confirm the day we received your complaint. We will review the facts and take action within 30 days of receiving your complaint. A resolution letter will be sent to you.
Driscoll Health Plan Member Advocates are here to assist members with writing complaints. We will help you through this process. If you need help with an appeal, the Member Advocates can help you file an appeal and guide you through the process. If you have questions about DHP’s covered or preventative services, call 1-877-324-7543.
Member Complaints, Appeals, and State Fair Hearing (STAR & STAR Kids)
How to Appeal a Denied Service and State Fair Hearings