Mental Health and Substance Use Services for Adult Members
At Driscoll Health Plan, our commitment to our members is our top priority. We are here to support you and ensure that you and your child receive the best possible care.
If calling after hours or on a weekend, please leave a message. A Member Services Representative will return your call within one business day. You can also call the Nurse Advice Line if you have a medical need that is not an emergency.
Member Services:
1-877-324-7543
Deaf & Hard of Hearing:
1-800-735-2989
For emergency care, go to your nearest in-network emergency room or call 9-1-1.
Enrollment inquiries: 1-877-543-7669
(1-877-KIDS-NOW)
Mail:
Driscoll Health Plan
4525 Ayers Street
Corpus Christi, Texas 78415
Contact Us by E-mail
Members may contact Member Services after hours and on weekends and leave a message. A Member Services Representative will return your call within one business day.
Interpretive services are available. Our staff speaks English and Spanish and can help answer your questions. We also have special services for people who have trouble reading, hearing, seeing, or speaking a language other than English or Spanish. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
For non-emergency care, our Nurse Hotline is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health. They can help you decide which kind of care you need.
For emergency care, go to your nearest in-network emergency room or call 9-1-1.
Interpretive services are available. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
You can call 24 hours a day, seven (7) days a week. If you have an emergency related to mental health concerns, go to the nearest hospital emergency room or call 911 for an ambulance.
You can get help for mental health concerns and substance misuse. If you need help call the Behavioral Health Hotline provided by Avail Solutions.
You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a referral from your Primary Care Provider.
Interpretive services are available. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
Navitus Health Solutions – provides perscription drugs
STAR Nueces Members: 1-877-220-6376
STAR Hidalgo Members: 1-855-425-3247
Providers, Call Toll-Free: 1-877-571-7500
Envolve – provides services for the vision benefits
STAR Nueces Members: 1-866-838-7614
STAR Hidalgo Members: 1-877-615-7729
DentaQuest – provides dental services
Call Toll-Free: 1-800-516-0165
Monday – Friday, 8 a.m. – 6 p.m. (CST)
MCNA Dental – provides dental services
Call 1-855-691-6262,
Monday – Friday, 7 a.m. – 7 p.m. (CST)
United Healthcare Dental – provides dental services
Call 1-877-901-7321
Monday – Friday, 8 a.m. – 5 p.m. (CST)
SafeRide Health – provides services for transportation
Call 1-833-694-5881
Monday – Friday, 8 a.m. – 6 p.m. (CST)
STAR Nueces Members:
Ph: 1-877-222-2759
Fax: 1-844-381-5437
STAR Hidalgo Members:
Ph: 1-877-222-2759
Fax: 1-866-704-9824
Provider Hotline Hours:
Monday – Friday
8 a.m. – 5 p.m. (CST)
Except state holidays. Interpretive services available upon request. If calling after hours or on a weekend, please leave a message. A Member Services Representative will return your call within one business day.
STAR Nueces Service Area:
1-877-324-3627, option #1
STAR Hidalgo Service Area:
1-855-425-3247, option #1
The provider Hotline is staffed with personnel who can answer questions about the STAR Program and covered services.
Ph: 1-877-455-1053
Fax: 1-866-741-5650
STAR Nueces Service Area:
1-866-838-7616
STAR Hidalgo Service Area:
1-877-615-7729
If you, as a Member of DHP, disagree with the health plan’s internal appeal decision, you have the right to ask for a State Fair Hearing. You may name someone to represent you by writing a letter to DHP telling them the name of the person you want to represent you, or by completing the State Fair Hearing and External Medical Review Request Form. A doctor or other medical provider may be your representative. If you want to challenge a decision made by DHP, you or your representative must ask for the State Fair Hearing, with or without External Medical Review, within 120 days of the date on the letter DHP mails with the internal appeal decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.
You may request a State Fair Hearing and External Medical Review by either:
To check on the status of your State Fair Hearing or External Medical Review, call Member Services at 1-877-324-7543.
To learn more, see the Appeal, External Medical Review and State Fair Hearing sections of your Member Handbook.
If you disagree with the DHP internal appeal decision, you have the right to ask for an External Medical Review. An External Medical Review is an optional, extra step you can take to get the case reviewed for free before the State Fair Hearing occurs. You must request the External Medical Review with a State Fair Hearing; it cannot be requested alone. You may name someone to represent you by contacting the health plan and giving the name of the person you want to represent you, or completing the State Fair Hearing and External Medical Review Request Form. You or your representative must ask for an External Medical Review within 120 days of the date DHP mails the letter with the internal appeal decision. If you do not ask for a State Fair Hearing with or without External Medical Review within 120 days, you may lose your right to an External Medical Review.
Monday – Friday
8 a.m. – 5 p.m. (CST)
Excluding state holidays. Interpretive services available upon request.
For questions about enrollment, to request an enrollment packet, or check the status of your Medicaid application, please call 1-800-964-2777. The enrollment broker is not available on weekends or after hours
Deaf and Hard of Hearing: 711
Service coordination is a service Driscoll Health Plan provides for you. You and your Service Coordinator will work together to assess your health needs.
Service Coordination helps you with getting the covered services you need. This service is available to you at no cost. Your Service Coordinator will work with you, your family and provider to create an Individual Service Plan.
STAR Kids Nueces Members, contact your Service Coordinator at 1-844-508-4673.
STAR Kids Hidalgo Members, contact your Service Coordinator at 1-844-508-4675.
Hearing Impaired: 1-800-735-2989
Interpretive services are available.
For non-emergency care, our Nurse Hotline is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health. They can help you decide which kind of care you need.
STAR Kids Nueces Members: 1-844-308-8701.
STAR Kids Hidalgo Members: 1-844-714-7887.
TTY for the Deaf and Hard of Hearing: 1-800-735-2989
For emergency care, go to your nearest in-network emergency room or call 9-1-1.
Interpretive services are available. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a referral from your Primary Care Provider.
Interpretive services are available. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
Navitus Health Solutions – provides prescription drugs
STAR Kids Nueces Members: 1-844-508-4672
STAR Kids Hidalgo Members: 1-844-508-4674
Providers, Call Toll-Free: 1-877-571-7500
Envolve – provides services for the vision benefit
STAR Kids Nueces Members: Call 1-844-305-8300
STAR Kids Hidalgo Members: Call 1-844-725-6410
DentaQuest – provides dental services
Call Toll-Free: 1-800-516-0165
Monday – Friday, 8 a.m. – 6 p.m. (CST)
MCNA Dental – provides dental services
Call 1-855-691-6262,
Monday – Friday, 7 a.m. – 7 p.m. (CST)
For STAR Kids Hidalgo Members Only: United Healthcare Dental – provides dental services
Call 1-877-901-7321
Monday – Friday, 8 a.m. – 5 p.m. (CST)
SafeRide Health – provides services for transportation
Call 1-833-694-5881
Monday – Friday, 8 a.m. – 6 p.m. (CST)
Provider Hotline Hours:
Monday - Friday
8 a.m - 5 p.m (CST)
Except state holidays. Interpretive services available upon request. If calling after hours or on a weekend, please leave a message. A Member Services Representative will return your call within one business day.
Nueces Service Area: 1-844-508-4672
Hidalgo Service Area: 1-844-508-4674
The provider Hotline is staffed with personal that can answer questions about the STAR Kids Program and Covered Services.
1-877-455-1053 (Fax: 1-866-741-5650)
1-866-838-7616
If you, as a Member of DHP, disagree with the health plan’s internal appeal decision, you have the right to ask for a State Fair Hearing. You may name someone to represent you by writing a letter to DHP telling them the name of the person you want to represent you, or by completing the State Fair Hearing and External Medical Review Request Form. A doctor or other medical provider may be your representative. If you want to challenge a decision made by DHP, you or your representative must ask for the State Fair Hearing, with or without External Medical Review, within 120 days of the date on the letter DHP mails with the internal appeal decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.
You may request a State Fair Hearing and External Medical Review by either:
To check on the status of your State Fair Hearing or External Medical Review, call Member Services at 1-877-324-7543.
To learn more, see the Appeal, External Medical Review and State Fair Hearing sections of your Member Handbook.
If you disagree with the DHP internal appeal decision, you have the right to ask for an External Medical Review. An External Medical Review is an optional, extra step you can take to get the case reviewed for free before the State Fair Hearing occurs. You must request the External Medical Review with a State Fair Hearing, it cannot be requested alone. You may name someone to represent you by contacting the health plan and giving the name of the person you want to represent you, or completing the State Fair Hearing and External Medical Review Request Form. You or your representative must ask for an External Medical Review within 120 days of the dat DHP mails the letter with the internal appeal decision. If you do not ask for a State Fair Hearing with or without External Medical Review within 120 days, you may lose your right to an External Medical Review.
Monday – Friday
8 a.m. – 5 p.m. (CST)
Excluding state holidays. Interpretive services available upon request.
For questions about enrollment, to request an enrollment packet, or check the status of your Medicaid application, please call 1-877-782-6440. The enrollment broker is not available on weekends or after hours.
Deaf and Hard of Hearing: 711
For non-emergency care, our Nurse Hotline is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health. They can help you decide which kind of care you need.
CHIP Nueces Members: 1-833-532-0223
TTY for the Deaf and Hard of Hearing: 1-800-735-2989
For emergency care, go to your nearest in-network emergency room or call 9-1-1.
Interpretive services are available. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a referral from your Primary Care Provider.
Interpretive services are available. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.
Navitus Health Solutions – provides prescription drugs
CHIP Nueces Members: 1-877-451-5598
Provider, Call Toll-Free: 1-877-571-7500
Envolve – provides services for the vision benefit
CHIP Nueces Members: Call 1-888-268-2334
DentaQuest – provides dental services
Call Toll-Free: Call 1-800-508-6775
Monday – Friday, 8 a.m. – 6 p.m. (CST)
MCNA Dental – provides dental services
Contact Information: Call 1-855-691-6262
Monday – Friday, 7 a.m. – 7 p.m. (CST)
United Healthcare Dental – provides dental services
Contact Information: Call 1-877-901-7321
Monday – Friday, 8am – 5pm (Central Time)
SafeRide Health – provides services for transportation
Call 1-833-694-5881
Monday – Friday, 8 a.m. – 6 p.m. (CST)
CHIP Nueces Members:
Ph: 1-877-222-2759
Fax: 1-844-381-5437
1-877-455-1053 (Fax: 1-866-741-5650)
1-866-838-7616
