Driscoll Health Plan (DHP) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, disability, age, or sex. DHP does not exclude people or treat them differently because of race, color, national origin, disability, age, or sex.
DHP provides free aids and services to people with disabilities to communicate effectively with us, such as:
DHP also provides free language services to people whose primary language is not English, such as:
If you need these services, contact Member Services at 1-877-324-7543 (TTY: 1-800-735-2989).
If you believe that DHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, disability, age, or sex, you can file a grievance at:
Driscoll Health Plan Quality Management Department
ATTN: Performance Excellence Team
4525 Ayers Street, Corpus Christi Texas 78415
Phone: 1-877-324-7543, TTY: 1-800-735-2989
Email: filegrievance@dchstx.org.
You may file a grievance in person, mail or email. If you need help filing a grievance, a Member Advocate is available to help you at 1-877-324-7543 (TTY: 1-800-735-2989).
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
