What Should I do if I have a Complaint?
We want to help you. : If you have any questions about how to file a complaint or need an updated status, please call us toll-free at Nueces SA: 1-877-451-5598. A Driscoll Health Plan Member Advocate can help you file a complaint. We can help you right away or at the most within a few days.
Written complaints may be sent to the following address:
Driscoll Health Plan
Attn: Performance Excellence Team
615 N. Upper Broadway Suite 200-F
Corpus Christi, Texas 78401-0764
If you feel that your complaint has not been resolved after you’ve gone through the Driscoll Health Plan complaint process, you can also file a complaint through Texas Department of Insurance by calling toll-free 1-800-252-3439. You can also send your complaint in writing to:
Texas Department of Insurance
P.O. Box 149104
Austin, TX 78714-9104
What are the timeframes for filing a Complaint?
We will mail you a letter to let you know we received the complaint. We send this letter within 5 days of receiving your complaint. We will send you a form to complete and mail to us. This form will give us more detail about your complaint but is not required.
We will provide you an answer within 30 days of receipt. If you are not happy with the way we help you, you can call us and appeal. You are not required to file an appeal in writing.