We understand that, occasionally, concerns or complaints may arise, and we are committed to addressing them promptly and effectively.
If you are a STAR or STAR Kids member and need to file a complaint, you may choose to:
Please send a written complaint to:
If you receive benefits through Medicaid’s STAR, STAR+PLUS, STAR Health, or STAR Kids Program, call your medical or dental plan first. If you don’t get the help you need there, you should do one of the following:
If you need help filing a complaint or an appeal, please let us know, and a Driscoll Health Plan Member Advocate will guide you through the necessary steps. Our Member Advocates are also available to answer any questions about preventative services or about the status of your submitted complaint.