Mental Health and Substance Use Services for Adult Members

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At Driscoll Health Plan, our commitment to our members is our top priority. We are here to support you and ensure that you and your child receive the best possible care.

Member Services Contact Information

Our dedicated and friendly Member Services Representatives, speak both English and Spanish, and are ready to assist you every step of the way. We also offer services to assist individuals with reading, hearing, seeing, and understanding, or for members who speak languages besides English or Spanish. Our members or their authorized representatives can request materials in various accessible formats, including audio, larger print, or Braille. You will receive printed materials within five business days.
Member Services Hours:
Monday – Friday
8:00 a.m. – 5:00 p.m. (CST)
Excluding state holidays. 
Interpretive services are available upon request.

If calling after hours or on a weekend, please leave a message. A Member Services Representative will return your call within one business day. You can also call the Nurse Advice Line if you have a medical need that is not an emergency.

Member Services: 
1-877-324-7543

Deaf & Hard of Hearing:
1-800-735-2989


For emergency care, go to your nearest in-network emergency room or call 9-1-1.

Enrollment inquiries:  1-877-543-7669  
(1-877-KIDS-NOW)

Mail:
Driscoll Health Plan
4525 Ayers Street
Corpus Christi, Texas 78415

Contact Us by E-mail

DHP Member Services

Member Services Hours:
Monday – Friday
8:00 a.m. – 5:00 p.m. (CST)
Excluding state holidays. 

STAR Nueces Members: 1-877-220-6376
STAR Hidalgo Members: 1-855-425-3247
TTY for the Deaf and Hard of Hearing: 1-800-735-2989

Members may contact Member Services after hours and on weekends and leave a message. A Member Services Representative will return your call within one business day.

Interpretive services are available. Our staff speaks English and Spanish and can help answer your questions. We also have special services for people who have trouble reading, hearing, seeing, or speaking a language other than English or Spanish. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.

24-Hour Nurse Hotline

For non-emergency care, our Nurse Hotline is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health. They can help you decide which kind of care you need.

STAR Nueces Members: 1-833-532-0221
STAR Hidalgo Members: 1-833-532-0231
TTY for the Deaf and Hard of Hearing: 1-800-735-2989

Interpretive services are available.
For emergency care, go to your nearest in-network emergency room or call 9-1-1.

24-Hour Behavioral Health Hotline

You can call 24 hours a day, seven (7) days a week. If you have an emergency related to mental health concerns, go to the nearest hospital emergency room or call 911 for an ambulance.

You can get help for mental health concerns and substance misuse. If you need help call the Behavioral Health Hotline provided by Avail Solutions.

STAR Nueces Members: 1-833-532-0216
STAR Hidalgo Members: 1-833-532-0220
TTY for the Deaf and Hard of Hearing: 1-800-735-2989
Visit Website: availsolutions.com

You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a referral from your Primary Care Provider.

Interpretive services are available.

Pharmacy Services

Navitus Health Solutions – provides perscription drugs

STAR Nueces Members: 1-877-220-6376
STAR Hidalgo Members: 1-855-425-3247
Providers, Call Toll-Free: 1-877-571-7500

Visit Navitus Health Solutions

Vision Member Services

Envolve – provides services for the vision benefits

STAR Nueces Members: 1-866-838-7614
STAR Hidalgo Members: 1-877-615-7729

To learn more, visit Envolve. 

Dental Care

DentaQuest – provides dental services
Call Toll-Free: 1-800-516-0165
Monday – Friday, 8 a.m. – 6 p.m. (CST)

To learn more, visit DentaQuest.

MCNA Dental – provides dental services
Call 1-855-691-6262, 
Monday – Friday, 7 a.m. – 7 p.m. (CST)

To learn more, visit MCNA Dental.

United Healthcare Dental – provides dental services
Call 1-877-901-7321
Monday – Friday, 8 a.m. – 5 p.m. (CST)

To learn more, visit United Healthcare Dental.

Transportation

SafeRide Health – provides services for transportation
Call 1-833-694-5881
Monday – Friday, 8 a.m. – 6 p.m. (CST)

To learn more, visit the DHP Non-Emergency Medical Transport (NEMT) Page.

Case Management

STAR Nueces Members: 
Ph: 1-877-222-2759
Fax: 1-844-381-5437

STAR Hidalgo Members: 
Ph: 1-877-222-2759 
Fax: 1-866-704-9824

Texas Health Steps

1-877-847-8377 (1-877-THSTEPS)

To learn more, visit hhs.texas.gov

DHP Provider Services

Provider Hotline Hours: 
Monday – Friday
8 a.m. – 5 p.m. (CST)
Excluding state holidays. Interpretive services available upon request.

STAR Nueces Service Area: 
1-877-324-3627, option #1

STAR Hidalgo Service Area:
1-855-425-3247, option #1

The provider Hotline is staffed with personnel who can answer questions about the STAR Program and covered services.

Prior Authorization and Referrals

Ph: 1-877-455-1053
Fax: 1-866-741-5650

Vision Provider Services

STAR Nueces Service Area: 
1-866-838-7616

STAR Hidalgo Service Area:
1-877-615-7729

State Fair Hearing Contact Information

If you, as a Member of DHP, disagree with the health plan’s internal appeal decision, you have the right to ask for a State Fair Hearing. You may name someone to represent you by writing a letter to DHP telling them the name of the person you want to represent you, or by completing the State Fair Hearing and External Medical Review Request Form. A doctor or other medical provider may be your representative. If you want to challenge a decision made by DHP, you or your representative must ask for the State Fair Hearing, with or without External Medical Review, within 120 days of the date on the letter DHP mails with the internal appeal decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.

You may request a State Fair Hearing and External Medical Review by either:

  • Filling out the “State Fair Hearing and External Medical Review Request” Form attached to the appeal decision letter you received and mailing or faxing it to:
    • Mail: Driscoll Health Plan
      Attn: State Fair Hearing Coordinator
      4525 Ayers Street
      Corpus Christi, Texas 78415
    • Fax Number: 844-381-5437
    • Calling Driscoll Health Plan at 1-877-324-7543;
    • E-mailing us at [email protected]

To check on the status of your State Fair Hearing or External Medical Review, call Member Services at 1-877-324-7543.

To learn more, see the Appeal, External Medical Review and State Fair Hearing sections of your Member Handbook.

External Medical Review

If you disagree with the DHP internal appeal decision, you have the right to ask for an External Medical Review. An External Medical Review is an optional, extra step you can take to get the case reviewed for free before the State Fair Hearing occurs. You must request the External Medical Review with a State Fair Hearing; it cannot be requested alone. You may name someone to represent you by contacting the health plan and giving the name of the person you want to represent you, or completing the State Fair Hearing and External Medical Review Request Form. You or your representative must ask for an External Medical Review within 120 days of the date DHP mails the letter with the internal appeal decision. If you do not ask for a State Fair Hearing with or without External Medical Review within 120 days, you may lose your right to an External Medical Review.

  • Filling out the “State Fair Hearing and External Medical Review Request” Form attached to the appeal decision letter you received and mailing or faxing it to:
    • Mail: Driscoll Health Plan
      Attn: State Fair Hearing Coordinator
      4525 Ayers Street
      Corpus Christi, Texas 78415
    • Fax Number: 844-381-5437
    • Calling Driscoll Health Plan at 1-877-324-7543;
    • E-mailing us at [email protected]

STAR Program Help Line

Monday – Friday
8 a.m. – 5 p.m. (CST) 
Excluding state holidays. Interpretive services available upon request.

For questions about enrollment, to request an enrollment packet, or check the status of your Medicaid application, please call 1-800-964-2777. The enrollment broker is not available on weekends or after hours

Deaf and Hard of Hearing: 711

DHP Member Services

Member Hotline Hours: 
Monday – Friday
8:00 a.m. – 5:00 p.m. (CST)
Excluding state holidays.

STAR Kids Nueces Members: 1-844-508-4672
STAR Kids Hidalgo Members: 1-844-508-4674
TTY for the Deaf and Hard of Hearing: 1-800-735-2989

“Members may contact Member Services after hours and on weekends and leave a message. A Member Services Representative will return your call within one business day.

Interpretive services are available. Our staff speaks English and Spanish and can help answer your questions. We also have special services for people who have trouble reading, hearing, seeing, or speaking a language other than English or Spanish. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.”

Service Coordination

Service coordination is a service Driscoll Health Plan provides for you. You and your Service Coordinator will work together to assess your health needs.

Service Coordination helps you with getting the covered services you need. This service is available to you at no cost. Your Service Coordinator will work with you, your family and provider to create an Individual Service Plan.

STAR Kids Nueces Members, contact your Service Coordinator at 1-844-508-4673.
STAR Kids Hidalgo Members, contact your Service Coordinator at 1-844-508-4675.
Hearing Impaired: 1-800-735-2989

Interpretive services are available.

24–Hour Nurse Hotline

For non-emergency care, our Nurse Hotline is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health. They can help you decide which kind of care you need.

STAR Kids Nueces Members: 1-844-308-8701.
STAR Kids Hidalgo Members: 1-844-714-7887.
TTY for the Deaf and Hard of Hearing: 1-800-735-2989

Interpretive services are available.
For emergency care, go to your nearest in-network emergency room or call 9-1-1.

24-Hour Behavioral Health Hotline

You can call 24 hours a day, seven (7) days a week. If you have an emergency related to mental health concerns, go to the nearest hospital emergency room or call 911 for an ambulance.

You can get help for mental health concerns and substance misuse. If you need help call the Behavioral Health Hotline provided by Avail Solutions.

STAR Kids Nueces Members: 1-833-532-0209
STAR Kids Hidalgo Members: 1-833-532-0219
TTY for the Deaf and Hard of Hearing: 1-800-735-2989
Visit Website: availsolutions.com

You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a referral from your Primary Care Provider.

Interpretive services are available.

Pharmacy Services

Navitus Health Solutions – provides prescription drugs
STAR Kids Nueces Members: 1-844-508-4672
STAR Kids Hidalgo Members: 1-844-508-4674

Providers, Call Toll-Free: 1-877-571-7500

Visit Navitus Health Solutions

Vision Member Services

Envolve – provides services for the vision benefit

STAR Kids Nueces Members: Call 1-844-305-8300
STAR Kids Hidalgo Members: Call 1-844-725-6410

Visit Website: visionbenefits.envolvehealth.com

Dental Care

DentaQuest – provides dental services
Call Toll-Free: 1-800-516-0165
Monday – Friday, 8 a.m. – 6 p.m. (CST)

To learn more, visit DentaQuest.

MCNA Dental – provides dental services
Call 1-855-691-6262, 
Monday – Friday, 7 a.m. – 7 p.m. (CST)

To learn more, visit MCNA Dental.

For STAR Kids Hidalgo Members Only: United Healthcare Dental – provides dental services
Call 1-877-901-7321
Monday – Friday, 8 a.m. – 5 p.m. (CST)

To learn more, visit United Healthcare Dental.

Transportation

SafeRide Health – provides services for transportation
Call 1-833-694-5881
Monday – Friday, 8 a.m. – 6 p.m. (CST)

To learn more, visit the DHP Non-Emergency Medical Transport (NEMT) Page

Texas Health Steps

1-877-847-8377 (1-877-THSTEPS)

To learn more, visit hhs.texas.gov

DHP Provider Services

Provider Hotline Hours: 8 a.m-5 p.m (CST), Monday-Friday (except state holidays)

Nueces Service Area: 1-844-508-4672
Hidalgo Service Area: 1-844-508-4674

The provider Hotline is staffed with personal that can answer questions about the STAR Kids Program and Covered Services.

Prior Authorization and Referrals

1-877-455-1053 (Fax: 1-866-741-5650)

Vision Provider Services

1-866-838-7616

State Fair Hearing Contact Information

If you, as a Member of DHP, disagree with the health plan’s internal appeal decision, you have the right to ask for a State Fair Hearing. You may name someone to represent you by writing a letter to DHP telling them the name of the person you want to represent you, or by completing the State Fair Hearing and External Medical Review Request Form. A doctor or other medical provider may be your representative. If you want to challenge a decision made by DHP, you or your representative must ask for the State Fair Hearing, with or without External Medical Review, within 120 days of the date on the letter DHP mails with the internal appeal decision. If you do not ask for the State Fair Hearing within 120 days, you may lose your right to a State Fair Hearing.

You may request a State Fair Hearing and External Medical Review by either:

  • Filling out the “State Fair Hearing and External Medical Review Request” Form attached to the appeal decision letter you received and mailing or faxing it to:
    • Mail: Driscoll Health Plan
      Attn: State Fair Hearing Coordinator
      4525 Ayers Street
      Corpus Christi, Texas 78415
    • Fax Number: 844-381-5437
    • Calling Driscoll Health Plan at 1-877-324-7543;
    • E-mailing us at [email protected]

To check on the status of your State Fair Hearing or External Medical Review, call Member Services at 1-877-324-7543.

To learn more, see the Appeal, External Medical Review and State Fair Hearing sections of your Member Handbook.

External Medical Review

If you disagree with the DHP internal appeal decision, you have the right to ask for an External Medical Review. An External Medical Review is an optional, extra step you can take to get the case reviewed for free before the State Fair Hearing occurs. You must request the External Medical Review with a State Fair Hearing, it cannot be requested alone. You may name someone to represent you by contacting the health plan and giving the name of the person you want to represent you, or completing the State Fair Hearing and External Medical Review Request Form. You or your representative must ask for an External Medical Review within 120 days of the dat DHP mails the letter with the internal appeal decision. If you do not ask for a State Fair Hearing with or without External Medical Review within 120 days, you may lose your right to an External Medical Review.

  • Filling out the “State Fair Hearing and External Medical Review Request” Form attached to the appeal decision letter you received and mailing or faxing it to:
    • Mail: Driscoll Health Plan
      Attn: State Fair Hearing Coordinator
      4525 Ayers Street
      Corpus Christi, Texas 78415
    • Fax Number: 844-381-5437
    • Calling Driscoll Health Plan at 1-877-324-7543;
    • E-mailing us at [email protected]

STAR Kids Program Help Line

Monday – Friday
8 a.m. – 5 p.m. (CST) 
Excluding state holidays. Interpretive services available upon request.

For questions about enrollment, to request an enrollment packet, or check the status of your Medicaid application, please call 1-877-782-6440. The enrollment broker is not available on weekends or after hours.

Deaf and Hard of Hearing: 711

DHP Member Services

Member Hotline Hours: 
Monday – Friday
8:00 a.m. – 5:00 p.m. (CST)
Excluding state holidays.

CHIP Nueces Members: 1-877-451-5598
TTY for the Deaf and Hard of Hearing: 1-800-735-2989

Members may contact Member Services after hours and on weekends and leave a message. A Member Services Representative will return your call within one business day.

Interpretive services are available. Our staff speaks English and Spanish and can help answer your questions. We also have special services for people who have trouble reading, hearing, seeing, or speaking a language other than English or Spanish. Members or their legally authorized representatives can ask for materials in audio, larger print, Braille, and other languages.

24–Hour Nurse Hotline

For non-emergency care, our Nurse Hotline is a confidential service that you can call 24 hours a day, 7 days a week. Trained nurses can answer questions about your health. They can help you decide which kind of care you need.

CHIP Nueces Members: 1-833-532-0223
TTY for the Deaf and Hard of Hearing: 1-800-735-2989

Interpretive services are available.
For emergency care, go to your nearest in-network emergency room or call 9-1-1.

24-Hour Behavioral Health Hotline

You can call 24 hours a day, seven (7) days a week. If you have an emergency related to mental health concerns, go to the nearest hospital emergency room or call 911 for an ambulance.

You can get help for mental health concerns and substance misuse. If you need help call the Behavioral Health Hotline, provided by Avail Solutions.

CHIP Nueces Members: 1-833-532-0218
TTY for the Deaf and Hard of Hearing: 1-800-735-2989
Visit Website: availsolutions.com

You can go to a Driscoll Health Plan provider without a referral from your Primary Care Provider. You must pick a provider within our Behavioral Health Network. These services are private so you don’t need a referral from your Primary Care Provider.

Interpretive services are available.

Pharmacy Services

Navitus Health Solutions – provides prescription drugs

CHIP Nueces Members: 1-877-451-5598

Provider, Call Toll-Free: 1-877-571-7500

Visit Navitus Health Solutions

Vision Member Services

Envolve – provides services for the vision benefit

CHIP Nueces Members: Call 1-888-268-2334

Visit Website: visionbenefits.envolvehealth.com

Dental Care

DentaQuest – provides dental services
Call Toll-Free: Call 1-800-508-6775
Monday – Friday, 8 a.m. – 6 p.m. (CST)

To learn more, visit DentaQuest.

MCNA Dental  – provides dental services
Contact Information: Call 1-855-691-6262
Monday – Friday, 7 a.m. – 7 p.m. (CST)

To learn more, visit MCNA Dental.

United Healthcare Dental  – provides dental services
Contact Information: Call 1-877-901-7321
Monday – Friday, 8am – 5pm (Central Time)

To learn more, visit United Healthcare Dental.

Transportation

SafeRide Health – provides services for transportation
Call 1-833-694-5881
Monday – Friday, 8 a.m. – 6 p.m. (CST)

To learn more, visit the DHP Non-Emergency Medical Transport (NEMT) Page.

Case Management

CHIP Nueces Members:
Ph: 1-877-222-2759
Fax: 1-844-381-5437

DHP Provider Services

Provider Hotline Hours: 8 a.m-5 p.m (CST), Monday-Friday (except state holidays)

1-877-324-3627, option #1

The provider Hotline is staffed with personnel that can answer questions about the CHIP and CHIP Perinatal Program and Covered Services.

Prior Authorization and Referrals

1-877-455-1053 (Fax: 1-866-741-5650)

Vision Provider Services

1-866-838-7616

Program Help Line

Program Help Line
Monday – Friday
8 a.m. – 5 p.m. (CST)
Excluding state holidays. Interpretive services available upon request.

For questions about enrollment, to request an enrollment packet, or status on your application please call: 1-800-964-2777. The enrollment broker is not available on weekends or after hours.

Deaf and Hard of Hearing: 711

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