We understand that, occasionally, concerns or complaints may arise, and we are committed to addressing them promptly and effectively.
If you are a CHIP member and need to file a complaint, you may choose to:
Please call: 1-877-451-5598.
Please send a written complaint to:
Driscoll Health Plan
Quality Management Department
Attn: Performance Excellence Team
4525 Ayers St.
Corpus Christi, Texas 78415
We will mail you a letter to let you know we received the complaint. We send this letter within 5 business days of receiving your complaint.
We will provide you an answer within 30 calendar days of receipt. If you are not happy with the decision, you can call us and appeal. You are not required to file an appeal in writing.
If you have any questions about the appeal or would like to check the status please call us at 1-877-451-5598.
If you have gone through the Driscoll Health Plan complaint process, and you are not pleased with our response, you may file your complaint directly to the Texas Department of Insurance via the following:
