We understand that, occasionally, concerns or complaints may arise, and we are committed to addressing them promptly and effectively.

Step One

If you are a CHIP member and need to file a complaint, you may choose to:

File via Phone:

Please call: 1-877-451-5598.

File via Mail:

Please send a written complaint to:

Driscoll Health Plan
Quality Management Department
Attn: Performance Excellence Team
4525 Ayers St.
Corpus Christi, Texas 78415

CHIP Complaint Request Form

Step Two

We will mail you a letter to let you know we received the complaint. We send this letter within 5 business days of receiving your complaint.

We will provide you an answer within 30 calendar days of receipt. If you are not happy with the way we help you, you can call us and appeal. You are not required to file an appeal in writing.

Step Three

If you have gone through the Driscoll Health Plan complaint process, and you are not pleased with our response, you may file your complaint directly to the Texas Department of Insurance via the following:

  1. Call the Texas Department of Insurance at 1-800-252-3439 (toll free).
  2. Visit Texas Department of Insurance for online help.
  3. Send a written statement via mail to:
    Texas Department of Insurance
    P.O. Box 12030
    Austin, TX 78714-2030
  4. Send a written statement via fax to: 1-512-490-1007 or email


Renew Benefits

cross linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram