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Mental Health and Substance Use Services for Adult Members

Welcome to your 4th Trimester

Your world has changed since your baby arrived! Your baby’s entrance to this world is special and amazing, but this can also be a busy and stressful time. We want to help you and your family adjust to this new world and give you a place to help keep up with what’s happening and what needs to be done.

We listed some important information that may be helpful during this special time. You can call, text, or email us with any questions.

Caring for Yourself

Caring for yourself is an important part of caring for your family. Here’s some helpful information for you and your needs.

Post-Partum Check-up

See your doctor to get your post-partum check-up. You can get a gift card for completing your check-up within 7-84 days of delivery.

During this visit, your doctor will ask how you are doing and answer any questions. Your doctor will:
  • Make sure you are healing well
  • Talk to you about post-partum depression
  • Discuss contraceptives if needed

Breastfeeding

Driscoll Health Plan covers breast pumps

If you have questions about breastfeeding or pumping, we have a Board-Certified Lactation Consultant available. Please call Member Services to learn more.

Post-Partum Coverage

Effective March 1, 2024, HHSC extended postpartum coverage for CHIP and Medicaid members from 2 months to 12 months after your delivery. Click below to learn more or call 2-1-1 and choose Option 2.

Learn More

You can see a Primary Care Provider (PCP), any necessary specialists, and access mental health services.

Your body, hormones, and family have gone through many changes over the past few months. Use your support system as you heal and adjust to all the changes. Rest when you can. Ask for help if you need it. Talk to your doctor about any concerns.

Caring for Baby

It’s important to make sure your baby is healthy and stays healthy. It’s ok if you don’t know what to do sometimes. Here are some ways to make sure your baby receives the best care and stays healthy.

  • Take your baby to their newborn check-ups. These are important to make sure your baby is healthy and developing well. You'll get gift cards for taking your baby to these visits. See our Extra Benefits page to learn more.
  • Learn when you should take your baby to the ER and when you should go to your PCP. Please see the some of the common baby concerns in the baby FAQs below.
  • Driscoll Health Plan offers parenting classes. You can learn helpful information on how to put your baby to sleep safely, bathing, swaddling, and more. Learn more about DHP parenting classes
  • Driscoll Health Plan also offers a car seat safety class called Kids in Safety Seats (KISS). It is important to safely secure your baby in the car. You should also know which car seat to use as your child grows. Learn more about car seat safety.

Ask for Help

Caring for a baby is a lot of work. Having friends and family is a great way to get extra help and support. Don’t be afraid to ask for help.

  • It may be hard for you to accept help, but we urge you to use your support system. This will help to relieve the stress and you can rest during this time.
  • Family and friends often think they are helping when they show up and hold the new baby. This is helpful, but when they ask what you need, don't be afraid to mention the dishes, laundry, trash, and groceries that they can also help with. Every mom needs a hand.
  • Your family is also experiencing changes. Siblings are sharing their mom with someone new, and dads are adjusting too. Everyone needs to have the chance to talk about their feelings and work together to make the transition easier.

Additional Assistance

If your family has any other needs such as transportation, foods stamps, or housing assistance, we may be able to connect you with community resources. Check out the Assessments section below and complete the SDOH assessment. A member of our team will contact you to assist.

Value-Added Services (VAS)

The following are available to help new moms and babies.
  • $20 gift card for getting on-time newborn check-ups completed
  • $25 gift card for attending your post-partum check-up 7-84 days after delivery
  • $60 gift card for over-the-counter products (qualifying age 6-15 months and 13-18 years)
  • $20 gift card for new moms who attend a parenting class
  • $20 gift card for new moms who have a home visit
  • Nutrition and breastfeeding help

Frequently Asked Questions

We've put together some Frequently Asked Questions and answers that will hopefully help you out. If you have any other questions, call 1-877-324-7543, reply to our text, or email us at [email protected].

Pay attention to signs and symptoms of a serious illness. Call your child’s doctor right away if your child has a fever and:

  • Is younger than 3 months with a fever of 100.4°F or higher.
  • Looks very sick, is unusually sleepy, or very fussy.
  • Has a seizure.
  • Has been in a very hot place such as a hot car.
  • Has other symptoms such as a stiff neck, bad headache, severe sore throat, bad earache, a rash, or repeated vomiting or diarrhea.
  • Has immune system problems, such as cancer or sickle cell disease.
  • The fever goes higher than 104°F repeatedly.
  • Your child acts sick even after the fever comes down.
  • The fever lasts more than 2 days in a child younger than 2 years old.
  • The fever lasts more than 3 days in a child older than 2 years older.
Carson B   0 July 28, 2023  

Go to the nearest Emergency Room (ER) if your child has:

  • Trouble breathing or bleeding that continues after pressure is applied for 10 minutes.
  • A neck or spine injury or any fever in an infant younger than 2 months old.
  • A broken bone, fainting, severe stomach, or chest pain and animal bites.

Urgent Care - There are some injuries and illnesses that are probably not emergencies but can turn into emergencies if they are not treated within 24 hours. Examples of urgent care needs are:

  • A minor to moderate asthma attack.
  • Earaches, sore throat, muscle sprains/strains.
  • A minor illness with fever if a child is more than 2 months old.
  • A skin rash due to an insect bite.

CALL 911 FOR LIFE-OR-DEATH SITUATIONS

Carson B   0 July 28, 2023  

You can change your primary doctor at any time. Call Member Services at 1-877-324-7543 and let them know who you have chosen from our network of doctors. You’ll get a new Member ID card with the new doctor’s name on it.

Carson B   0 July 28, 2023  

Yes! Call SafeRide at 1-833-694-5881 to request a ride.

Please note that standard-distance medical transportation should be requested 48 hours in advance and long-distance trips should be requested 5 business days in advance.

Carson B   0 July 28, 2023  

You should never get a bill from your doctor. If you get a bill, call Member Services and we will call the provider’s office for you to let them know that you are not responsible for the bill. Have the billing information when you call.

Carson B   0 July 28, 2023  

Call Member Services at 1-877-324-7543, we’ll send you a new ID card.

Carson B   0 July 28, 2023  

Call Member Services at 1-877-324-7543. We’ll help you get it figured out.

Carson B   0 July 28, 2023  
  • Encourage child to drink fluids and rest.
  • Keep room temperature comfortably cool.
  • Dress the child in light clothing.
  • Talk with the child’s doctor about medicine if child is uncomfortable.
Antonetz   0 September 28, 2023  

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