Resources & Information

To verify member eligibility, benefits, prior authorizations, claim questions or Provider Relations, contact:

  • Provider Services for Hidalgo Service Area (1-855-425-3247)

  • Provider Services for Nueces Service Area (1-877-324-3627)

  • Preauthorization and Referrals (CHIP/STAR/STAR Kids) – Utilization Management Department (1-877-455-1053; FAX: 1-866-741-5650)

  • Prior authorization for PDN, PCS, and LTSS services (1-844-376-5437 /Fax: 1-844-381-5437)

Contact Information

Driscoll Health Plan ATTN: Performance Excellence Specialist

615 N. Upper Broadway, Suite 1070

Corpus Christi, Texas 78401-0764

Phone Number: 1-877-220-6376 (Nueces SA) or 1-855-425-3247 (Hidalgo SA)

Fax Number: 361-808-2725



You can also file a complaint through the Health and Human Services Commission (HHSC) by calling HHSC toll-free number 1-866-566-8989. If you would like to make your complaint in writing, please send it to:

Texas Health and Human Services Commission

Health Plan Operations — H-320

P.O. Box 85200

Austin, Texas 78708-5200

ATTN: Resolution Services

Email: and

Contact Information:

Claim Appeals may be submitted via:

ATTN: Claims Appeals Department

615 N. Upper Broadway, Suite 1800

Corpus Christi, Texas 78401-0764



Driscoll Health Plan places great emphasis on the wellness of its Members. A large part of quality health care delivery is treating the whole patient and not just the medical condition. Sensitivity to differing cultural influences, beliefs and backgrounds can improve a provider’s relationship with patients and in the long run the health and wellness of the patients themselves. DHP encourages all providers to be sensitive to varying cultures in the community.

For more information, please visit the Texas Health Steps website.