EVV is a system that electronically documents and verifies service delivery information for certain required Medicaid service visits. The EVV system makes sure your approved services are provided to you. All program providers, service providers and Driscoll Health Plan (DHP) members are required to comply with EVV requirements.
Failure to perform these responsibilities may result in a referral for Medicaid fraud.
You may submit a complaint to us directly or to the HHS Office of the Ombudsman. For more information, please visit: How to file a Complaint STAR and STAR Kids
For questions regarding EVV, you may contact us directly at:
Phone Number: 1-877-324-7543
You may also visit the HHS EVV webpage for more information about EVV. Information about member roles and responsibilities and frequently asked questions (FAQs) may be found on HHS Form 1718, Responsibilities and Additional Information (MCO). Information for CDS employers may be found on the HHS EVV Consumer Directed Services Option webpage. Also including registration/selection information, training requirements, contact information, and other resources. More information for program providers, financial management service agencies (FMSAs), and CDS employers may be found on the DHP Provider Portal.