Mental Health and Substance Use Services for Adult Members

STAR Value-Added Services

On top of the standard benefits, Driscoll Health Plan offers STAR members a wide range of value-added services. From classes to gift cards, there is a special reward waiting for everyone in the family. We care about our members, and we hope it shows.

*Restrictions and/or limitations apply. Extra services are valid from September 1, 2024 – August 31, 2025.
Type of Benefit Description Restrictions and/or Limitations

Gift Programs

Download Checkup Brochure PDF

$20 gift card for completing four on-time newborn Texas Health Steps checkups.

Must have four of the following Texas Health Steps checkups:

  • 3 to 5 days
  • 2 weeks
  • 4 months
  • 6 months
  • 9 months

Gift Programs

$20 gift card for completing a 12 and 15 month Texas Health Steps checkups.

Must have the following Texas Health Steps checkups:

  • 12 months
  • 15 months

Gift Programs

$20 gift card for completing a yearly Texas Health Steps checkup.
  • Ages 2 to 20
Behavioral Health

$25 gift card for completing a mental health follow-up.

  • Age 6 and older
  • Follow-up must be with a mental health practitioner
  • Must be within 7 days of the discharge from in-patient mental health hospital
Behavioral Health

Emotional support Build-A-Bear

  • Ages 3 to 17
  • Must meet medical criteria

Extra help for Pregnant Members

$25 gift card for completing a prenatal checkup.
  • Must be within the first trimester or within 42 days of joining DHP
  • One gift card per member, per pregnancy

Extra help for Pregnant Members

$50 gift card for completing a postpartum checkup.
  • Must be within 7-84 days of delivery
  • One gift card per member, per pregnancy

Gift Programs

$25 gift card for completing a diabetic eye exam.
  • Age 18 and older
  • Must meet medical criteria
  • One exam per year

Extra help for Pregnant Members

For a listing of our baby showers and parenting classes, visit:

Get Ready for Baby

Classes may be available at select locations, in person or virtual.

$100 gift card for completing a DHP Get Ready for Baby educational baby shower.
  • One gift card per member, per pregnancy

Extra help for Pregnant Members

$20 gift card for completing a parenting class.
  • Must attend within 120 days of delivery
  • One gift card per member, per pregnancy

Extra help for Pregnant Members

$20 gift card for completing a home visit.
  • Moms must call to schedule a home visit
  • Visit must be completed within 60 days of delivery
  • Moms will complete a postnatal screening upon completion of class

Extra help for Pregnant Members

$20 gift card for completing a Pregnancy Health Risk Assessment (HRA).
  • Must be a new pregnant member
  • Must complete the Pregnancy HRA
Extra help for Pregnant Members One year membership of SHIPT grocery delivery service for high-risk pregnant members.
  • Must be identified as having a high-risk pregnancy
Extra help for Pregnant Members Nutritional counseling with a nutritionist.
  • Must not qualify for other nutritional counseling program
  • Must be a pregnant member
Extra help for Pregnant Members Lactation consultation
  • Must complete within 60 days of delivery
  • Up to two sessions per pregnancy
Dental Care

Up to $500 in dental care services. Includes:

  • Dental exam
  • Fillings
  • X-rays
  • Two teeth cleanings
  • Extractions
  • Fluoride treatment
  • Gum treatment
  • Pregnant members 21 and older
  • Adults 21 and older

Health and Wellness

$50 gift card for joining a health and wellness program. Includes:

  • Sports program
  • Gym membership
  • 5k race
  • Dance class
  • Art class
  • Yoga class
  • Music lessons
  • One gift card per member, per year
  • Must submit the receipt as proof of participation

Health and Wellness Gift Card Form

Healthy Play and Exercise Programs

Boys & Girls Club membership

  • Ages 6 to 18
  • Membership offered on a first-come, first-served basis
  • Locations include: Alice, Beeville, Corpus Christi, Edinburg, Harlingen, Kingsville, Robstown, Victoria, and Zapata
Sports or School Physicals One sports or school physical.
  • Ages 4 to 19
  • One physical per member, per year
Transportation

Get rides to:

  • Local food pantries
  • Grocery stores
  • DHP health education classes
  • DHP community events
  • DHP sponsored events
  • Social Security Administration office

Local food pantries:

  • Must complete an SDOH evaluation
  • Must be within DHP service area
  • Must be within 25-mile radius or with prior approval

Local grocery stores:

  • Must complete an SDOH evaluation
  • Must be within DHP service area
  • Must be within 25-mile radius
  • Visit must not be more than one hour including in store and travel time
  • Members with special health care needs

DHP health education classes or community events:

  • Must be pre-registered for a DHP education class or DHP community event
  • Must be within DHP service area
  • Must be within 25-mile radius or with prior approval

Social Security Administration office and DHP sponsored events:

  • Must be within 25-mile radius or with prior approval

For More information:
Visit our transportation page

Extra help for MDCP members Up to $500 MDCP copay coverage towards a nursing home stay.
  • Must have assessment by Service Coordinator that determines eligibility criteria for MDCP waiver
  • Must meet HHSC assessment of "Medical Necessity" for MDCP waiver

Gift Programs

Up to $75 in gift cards for completing a DHP or Case Management educational program.

Classes may be available in person or virtual.

  • Must be registered for classes
  • Must not be related to any other VAS

Gift Programs

$75 gift card for completing a driver’s education class.
  • Ages 14 to 19
  • Must submit proof of completion
  • Must complete yearly Texas Health Steps checkup
  • Must complete a Health Risk Assessment
  • One gift card per member

Driver's Education Submission Form

Behavioral Health Up to $60 in gift cards for completing a Triple P session.
  • One $20 gift card per class, up to three gift cards per family
  • Must be enrolled in Triple P session
  • Must complete each Triple P class
  • Must complete one age group per level
  • Limited to two different levels

Triple P Information

Gift Programs

$25 gift card when you get a COVID-19 vaccine.
  • Up to two gift cards per year
  • Must submit a copy of the vaccination card

COVID-19 Vaccine Verification Form

COVID-19 Information

Gift Programs

$20 gift card for completing a Kids in Safety Seats class.
  • Must complete a Kids in Safety Seats class
  • One gift card per family

Health and Wellness

One activity tracker for weight management.
  • Ages 10 to 18
  • Must meet medical criteria
  • Must complete the physical fitness modules

Health and Wellness

Lice removal treatments
  • Up to three visits per year
  • PCP referral is required
  • Participating clinics only
  • May treat family members if DHP member qualifies for treatment

Head Lice Flyer PDF

Gift Programs

Menstrual cycle kit
  • Up to three kits per member per year
  • Member must request kit

Gift Programs

Educational braille learning kit
  • Ages 0 to 5
  • Must meet medical criteria
  • One per member, per year

Health and Wellness

Nurse Advice Line available 24 hours 7 days a week.  
Help for members with Diabetes Hidalgo Service Area Only: Healthy Living Diabetes kit and enrollment in the Unidos Contra la Diabetes program.
  • Ages 11 to 17
  • Must complete a Health Risk Assessment
  • Must meet medical criteria
  • One kit per member, per year
  • Locations include: Starr, Hidalgo, Cameron, and Willacy counties

For more information, visit Unidos Contra la Diabetes.

Help for members with Diabetes Resistance bands
  • Age 7 and older
  • Must meet medical criteria
  • Must be enrolled in Case Management
  • One set per member, per year
Vision $150 allowance towards frames, lenses, or contact lenses every two years.
  • Ages 2 and older
  • Limited to members who need glasses
Asthma $20 gift card after five months of continuous asthma controller medication refills.
  • Must meet medical criteria
  • Refills must be continuous
Asthma One-time sponsorship to Camp Easy Breathers.
Asthma A set of hypoallergenic pillow and bed covers.
  • Must meet medical criteria
  • One set per member, per year

Health and Wellness

One first-aid kit per family.
  • Ages 2 to 5
  • Must be a new member
Over-the-Counter Benefits $50 gift card for over-the-counter items.

Ages 6 to 15 months

  • Must have 6 months of continuous eligibility
  • Must have completed two Texas Health Steps checkups within 6 months
  • Must download and register in the DHP Mobile App

Ages 13 to 18 years

  • Must have 6 months of continuous eligibility
  • Must have completed one Texas Health Steps checkup within 12 months
  • Must download and register in the DHP Mobile App
Over-the-Counter Benefits Up to 20% discount on over-the-counter items at the Driscoll Children’s Hospital Pharmacy.
  • Must show your DHP member ID card
  • Medicaid-covered benefits are not included

Wellness Program

$50 gift card for participation in a health and wellness program

COVID Vaccine

$25 gift card  for getting a COVID-19 vaccine


Driver's Education Class

$75 gift card for completing a driver’s education program

Resources

STAR Frequently Asked Questions

Your Primary Care Provider or another doctor is available by phone 24 hours a day, 7 days a week. If you get sick at night or on the weekend, you can call your Primary Care Provider’s office number for help. The office will have an answering service or message on how to contact your Primary Care Provider. Your Primary Care Provider should return your call within 30 minutes. 

You may also visit an in-network after-hours clinic or urgent care center for sudden illness. You should contact your Primary Care Provider’s office if you are unsure about going to an after-hours clinic or urgent care center. 

Carson B   0 July 21, 2023  

Driscoll Health Plan Member Advocates are here to help you with writing complaints and will help you through the complaint process. If you need help with an appeal, a Member Advocate can help you file an appeal and walk you through the process. If you have a question about the covered services or preventative services of Driscoll Health Plan, call Member Services toll-free at 1-877-324-7543. 

N-garcia   0 October 9, 2023  

Our staff speaks English or Spanish and can help you with questions. We also have special services for members who have trouble reading, hearing, seeing, or speaking a language other than English or Spanish. Members or their legally authorized representatives can ask for the handbook in audio, larger print, Braille, and other languages. To get help, call Member Services toll-free or the TTY line listed on your member ID card. 

Carson B   0 July 21, 2023  

As soon as you have your new address, give it to HHSC benefits office by dialing 2-1-1 and call Driscoll Health Plan Member Services Department toll-free, for Nueces SA: 1-877-220-6376 or Hidalgo SA: 1-855-425-3247. Before you get Medicaid services in your new area, you must call Driscoll Health Plan, unless you need emergency services. You will continue to get care through Driscoll Health Plan until HHSC changes your address.

Carson B   0 July 21, 2023  

If you get a bill, call Member Services and we can help you. We can call the provider’s office for you. You are not responsible for co-pays, deductibles, and services that are not covered by Medicaid.  

Carson B   0 July 21, 2023  
Need more help? Call 1-877-324-7543

Claim Your Reward

Wellness 
Program

$50 gift card for participation in a health and wellness program

COVID 
Vaccine

$25 gift card  for getting a COVID-19 vaccine

Online Driver's
Education Class

$75 gift card for completing a driver’s education program

Nutrition & Educational Classes

Up to $75 in gift cards for completing in-person or virtual DHP classes

How to Apply

First, check to see if you qualify. Next, create a member login and complete the online application. If you have any questions, our staff is happy to help. 
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