As a member of Driscoll Health Plan, you are entitled to receive yearly updates on information regarding:

  1. Network providers in the DHP service area, including Primary Care Providers, specialists and hospitals
    1. Names, addresses, phone numbers and languages spoken (other than English) for each network provider, plus identification of providers not accepting new patients
  2. Any limits on your freedom of choice among network providers
  3. Members’ rights and responsibilities
  4. The complaint and appeal internal/external processes
  5. Benefits available under the CHIP program, including amount, duration and scope of benefits
  6. How to get benefits including authorization requirements
  7. How to get benefits, including family planning services, from out-of-network providers and limits to those benefits
  8. How to get after-hours and emergency coverage and limits to those kinds of benefits, including what makes up emergency medical conditions, emergency services and post-stabilization services
  9. The fact that you do not need prior authorization from your Primary Care Provider for emergency care services
  10. How to get emergency services, including instructions on how to use the 911 phone system or its local equivalent
  11. The addresses of any places where providers and hospitals furnish emergency services covered by CHIP
  12. A statement saying you have a right to use any hospital or other settings for emergency care
  13. Post-stabilization rules
  14. Policy on referrals for specialty care and for other benefits you cannot get through your Primary Care Provider
  15. Driscoll Health Plan’s practice guidelines
  16. Provider directory
  17. Results of member satisfaction surveys

Request Information

To request information regarding any of the above, please contact Member Services.

Driscoll Health Plan
PHONE:
Member Services: 1-877-324-7543

EMAIL: [email protected]

MAIL:
Driscoll Health Plan
Attn: Member Services – Communications Team
4525 Ayers Street
Corpus Christi, Texas 78415

Resources

CHIP Frequently Asked Questions

Your Primary Care Provider or another doctor is available by phone 24 hours a day, 7 days a week. If you get sick at night or on the weekend, you can call your Primary Care Provider’s office number for help. The office will have an answering service or message on how to contact your Primary Care Provider. Your Primary Care Provider should return your call within 30 minutes.  

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You must take your DHP ID Card. Bring a list of medicines you are taking, including any herbal supplements. A list of health concerns. Medical records if you are a new patient. 

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You may choose a Perinatal Provider from the DHP Provider Directory or you can get help picking a Perinatal Provider by calling Driscoll Health Plan Member Services at 1-877-451-5598. 

If you go to a Provider that is not in DHP's network, you might have to pay the bill. 

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You can change your Perinatal Provider by calling Member Services at 1-877-451-5598.  

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You should be able to get an appointment for routine care within two weeks. If you have had problems with previous pregnancies, or if you are more than seven months pregnant, you should be given an appointment within five days of the request.

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Need more help? Call 1-877-324-7543

How to Apply

First, check to see if you qualify. Next, create a member login and complete the online application. If you have any questions, our staff is happy to help. 
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Become a Member

Everyone’s situation is unique—and we’re here to help. Explore programs and check eligibility.
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