You must take your DHP ID Card. Bring a list of medicines you are taking, including any herbal supplements. A list of health concerns. Medical records if you are a new patient.
Mental Health and Substance Use Services for Adult Members
You must take your DHP ID Card. Bring a list of medicines you are taking, including any herbal supplements. A list of health concerns. Medical records if you are a new patient.
You may choose a Perinatal Provider from the DHP Provider Directory or you can get help picking a Perinatal Provider by calling Driscoll Health Plan Member Services at 1-877-451-5598.
If you go to a Provider that is not in DHP's network, you might have to pay the bill.
You can change your Perinatal Provider by calling Member Services at 1-877-451-5598.
You should be able to get an appointment for routine care within two weeks. If you have had problems with previous pregnancies, or if you are more than seven months pregnant, you should be given an appointment within five days of the request.
If you have 16 weeks or less remaining before the expected delivery date of your baby, you can stay with your current doctor until after your postpartum checkup, even if the doctor is, or becomes, out of network. Otherwise, you will need to pick a Perinatal Provider that is in DHP’s network.
Your Perinatal Provider can be a doctor, a health clinic, a Federally Qualified Health Center (FQHC), or a Rural Health Clinic (RHC) that is contracted with DHP to provide pregnancy services.
You will need to pick a Primary Care Provider for your newborn baby. The Primary Care Provider is the doctor who takes care of your baby’s medical needs. This includes all checkups and vaccines (immunizations). You can pick your child’s Primary Care Provider before he or she is born if you would like. If needed, you can change your baby’s Primary Care Provider later. If you do not pick a Primary Care Provider for your baby, DHP will pick one for you.
A CHIP Perinate Member is defined as an unborn child. Emergency care is a covered service if it directly relates to the delivery of the unborn child until birth. Emergency care is provided for the following Emergency Medical Conditions:
Benefit limits: Post-delivery services or complications resulting in the need for emergency services for the mother of the CHIP Perinate are not a covered benefit.
Your Primary Care Provider or another doctor is available by phone 24 hours a day, 7 days a week. If you get sick at night or on the weekend, you can call your Primary Care Provider’s office number for help. The office will have an answering service or message on how to contact your Primary Care Provider. Your Primary Care Provider should return your call within 30 minutes.
If you and/or your child get sick while you are out of town or out of state, call us toll-free at 1-877-451-5598, and we will help you find a doctor. If you and/or your child have an emergency while you are out of town or out of state, go to the nearest ER and then call us toll-free at 1-877-451-5598.
Driscoll Health Plan does not cover any care outside of the United States.
If you are a CHIP Perinate member and need a ride to the doctor’s office, SafeRide Health offers transportation services to medical appointments.
Phone Reservations: 1-833-694-5881
You do not need a referral to go see your CHIP Perinatal Provider.
If you get a bill from your provider, call Member Services at 1-877-451-5598. We will contact the provider’s office and explain your benefits.
As soon as you have your new address, give it to the HHSC by calling 2-1-1, or updating your account on yourtexasbenefits.com and calling Driscoll Health Plan Member Services at 1-877-451-5598. Before you get CHIP services in your new area, you must call Driscoll Health Plan Member Services, unless you need emergency services. You will continue to get care through Driscoll Health Plan until HHSC changes your address.
Our staff speaks English or Spanish and can help you with questions. We also have special services for people who have trouble reading, hearing, seeing, or speaking a language other than English or Spanish. You can ask for member materials in audio, larger print, Braille, and other languages. To get help, call our Member Services toll-free number on your ID card.
If you lose your DHPID card, call us right away at 1-877-451-5598 to get a new one. We can mail you one right away. If you move or change phone numbers, call us so we can send you another ID card. We always need to have your correct address and phone number.
